Co-branding is used in franchising as a strategy to stimulate and rejuvenate growth, particularly in a mature franchise sector.
It involves two or more brands combining to create a mutually beneficial single product or offering to reach similar target audiences and is most commonly seen as a fast food franchise teamed up with a service station.
McDonald’s/McCafe is another franchise co-branding arrangement.
Entering a co-branding arrangement can assist with attracting customers, give a competitive advantage, reinvigorate brand equity and lead to growth.
This was the case with the McDonald’s/McCafe arrangement. McCafe was developed to reinvigorate the McDonald’s brand and used to attract customers back.
Evolution of McCafe Co-brand
McCafe started as a coffee pot on the restaurant counter for peak hour commuters in a restaurant in Melbourne, Australia in 1993.
Over the next six years McCafe evolved into a sophisticated retail offering with the first fully integrated McDonald’s/McCafe opening in Coorparoo, Brisbane in 1999.
As McCafe evolved it developed its own discrete brand identity.
While some attributes of both brands were seen as similar, separate identities for both brands were established, focused on discrete customer segments.
This is an important part of the co-branding function — providing separate values to the respective audiences but combining the experiences of both brands at the point of exchange.
For co-branding to be successful large investments in cultural realignment and systems is required.
Franchise co-branding faces very high investment costs to implement the required cultural change for the new format and to cover the property and other system costs of co-managing two branding systems.
The development of another brand, using the ‘Mc’ took a great deal of management and cultural change to ensure it was successfully adopted internally.
There was concern the McCafe brand may erode the credibility of the ‘golden arches’ and franchisors considering co-branding need to ensure their brand is strong enough to carry a sub-brand.
The development of co-branding occurs because of the sector’s need to find new means of expansion beyond the standard model of franchising and is most effective when there are synergies across the brands. Co-branding may require a large investment, but if done effectively can generate large returns.