Franchise ED is excited to announce the launch of our Franchisor Support Office Program.
We empower franchise brands to go beyond the status quo and build thriving, sustainable businesses that have the priorities of each stakeholder at its heart. Our experience in the franchise sector allows us to continually find more insights, develop practical courses, provide consultancy and coaching programs to help franchisors improve navigational skills when it comes to the complexity of franchising. Some of the areas we can provide practical solutions to:
- Recruitment of new franchisees
- Achieving budget
- Business reviews
- Effective Office Support strategies
- Area Management assistance
- Cultural change and brand profile
- Change management
- Customer retention
- Coping with demand / enquiries
- Adapting to customer needs
- Customer Service
Franchise ED’s Support Office Program founder, Soula Van Kooy has been associated with franchising for many years, initially running a Master Franchise for 12 years and thereafter as the Head of Training in their corporate office. Since then, she played an integral part at the Franchise Council of Australia, responsible for membership, the NextGen Program for emerging brands and was Head of their Certified Franchise Executive Program of which she is a graduate.
How it Works:
A hands-on approach and deep-diving into what needs to be done when assisting managers with various challenges, whether it is sales, retention of customer base, change management or franchisee growth is Franchise ED’s Support Office strength.
An in-depth Health Check on management roles and responsibilities and the support & guidance required will show the level of assistance your brand may need to achieve your goals.
Following an initial zoom/phone call to determine your specific needs, we will develop a program that drills down into the challenges you are facing with a schedule of solutions to present to you and your team.
“Soula is a one-woman, troubleshooting, no problem or hot mess too big or difficult to solve. She is smart, strategic and has a wealth of experience across retail and customer-focused, experiential businesses. Whenever I had a trouble centre or state at Jenny Craig, or something didn’t feel or smell right, I deployed Soula to go, assess, identify issues, define obstacles and give me a fix-it plan. She is terrific and never let me down.”
Ex CEO Jenny Craig ANZ
Global Brand Director, T2
Got you thinking? Here’s the next step:
Following an initial zoom/phone call to determine your specific needs, we will develop a program that drills down into the challenges you are facing with a schedule of solutions that we will deliver to you and your team.
Reach out and book a complimentary zoom or phone call with Soula today via this Calendly Link