Ever feel like you’re navigating a maze when it comes to measuring your franchise’s success? It’s like you’re constantly asking yourself, “Am I focusing on the right things? Is my franchise as healthy as it could be?” It’s enough to make your head spin, isn’t it?

Well, you’re not alone. I for one have experienced this. 

The franchise world is a beast of its own, and figuring out if you’re on the right track can be daunting.

These 7 metrics measure concrete aspects of the franchise, and if measured over successive years and with results improving, will mean your franchise will move towards being a Thriving Franchise. I call these the Franchise Authentic Metrics.

This can be your guide to understanding what’s working, what isn’t, and where you can improve. It’s like a compass, pointing you in the direction of growth, profitability, and a franchise that is sustainable in not just 2 years but in 10, 20 years and beyond. 

Let’s dive in.

1. Highly Recommended: Franchisees Recommend the Franchise to Family and Friends

Word-of-mouth marketing – it’s the oldest trick in the book, right? But don’t underestimate its power, especially when it comes to predicting franchise success. When franchisees are out there singing your praises, recommending the franchise to their nearest and dearest, it’s a clear sign they’re more than just satisfied.

But it’s more than just a feel-good factor. A strong recommendation is like a rock-solid vote of confidence. It signals that the franchisee believes wholeheartedly in the business model. And that level of belief doesn’t just happen overnight. It’s built over time, through trust, support, and, most importantly, meeting franchisee expectations.

Think about it. Would you recommend a business to your family and friends if you weren’t completely confident in its potential? Probably not. So, when a franchisee actively recommends your franchise, it’s a pretty big deal. It shows that not only are their expectations being met, but that they truly believe in the future of the franchise.

When franchisees recommend the franchise, it directly impacts growth. It helps build a robust and loyal customer base and, in turn, boosts profitability. So, when it comes to predicting franchise success, this metric is a biggie.

2. Expectations Met: Franchisees Expectations on Entering the Franchise are Met

Have you heard the saying, “Expectations lead to disappointment,”? Well, in the franchise world, it’s a bit different. Here, meeting expectations is the golden ticket. It’s the difference between a franchisee who sticks around and one who heads for the hills (creating conflict for the franchise).

Setting realistic expectations for prospective franchisees is crucial. It lays the foundation for a strong, mutually beneficial relationship. In fact, previous research has highlighted that mismatched expectations is a BIG factor in creating conflict in franchise systems. So here’s the thing – meeting those expectations is what truly counts. It shows franchisees that they’ve made the right choice. It reinforces their decision to invest in the franchise and builds a sense of trust and loyalty.

Now, you might be thinking, “But isn’t this just common sense?” And you’re right, it is. However, the hidden connection between fulfilled expectations and franchisee profitability is what makes this metric so critical. Not to mention, meeting franchisee expectations is quite a challenge. 

When franchisees feel that their expectations are being met, it instils a sense of confidence. It motivates them to put in the extra effort, to go above and beyond. And that extra effort directly translates to increased profitability. It’s a win-win situation.

So, when it comes to predicting franchise success, this metric is a no-brainer. It’s not just about keeping franchisees happy; it’s about driving profits and ensuring long-term commitment.

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3. Loans Paid: Franchisees Have Enough Profit to Pay Off Franchise Bank Loans in the First Term of the Franchise Agreement

Let’s talk money. More specifically, let’s talk about franchisee bank loans that need to be paid. It’s a touchy subject, but it’s one that can’t be ignored. After all, the financial health of a franchise is a big deal.

When franchisees can pay off their franchise bank loans within the first term of the franchise agreement, it’s a huge indicator of success. It shows that the franchise is profitable, that the business model is solid, and that the franchisee is on the right track.  If loans are paid off in the first term of the franchise, then the second term can be used to build a ‘nest-egg’.

But here’s the often-overlooked advantage – it’s not just about financial stability. It’s about financial freedom. Franchisees who can pay off their loans early are in a position of strength. They have the flexibility to reinvest in the business, to explore new opportunities, and to drive further growth.

It’s a clear sign that the franchise is not just surviving, but thriving. It’s a testament to the the franchisee’s hard work, dedication, and belief in the business model. So, when it comes to predicting franchise success, this metric is a huge one.

4. Grow Your Own: Staff Love the Business So Much, They Enter as Franchisees

Now, this is a metric that often goes under the radar, but it’s a game-changer. When staff members love the business so much that they decide to become franchisees themselves, it’s a clear sign that something special is happening.

Think about it. These are individuals who have seen the business from the inside. They’ve experienced the highs and the lows, the challenges and the rewards. And yet, they believe in the business so much that they’re willing to invest their time, money, and energy into becoming a part of it.

These individuals bring a wealth of knowledge and experience to the table. They understand the business from the ground up, they know what works and what doesn’t, and they’re in a unique position to drive growth and success.

So, when it comes to predicting franchise success, this metric is a hidden gem. It’s a testament to the strength of the business model, the culture of the organization, and the belief in the future of the franchise.

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5. Strong ROI: Franchisee Return on Investment is Strong

Return on investment, or ROI, is a metric that’s often thrown around in the business world. But when it comes to franchises, it’s a big deal.

A positive ROI for franchisees is crucial for long-term success. It’s a sign that the business model is scalable, that it can adapt to changing market conditions, and that it’s capable of delivering consistent profits.

But it’s not just about cutting costs or increasing prices. It’s about finding innovative ways to drive growth, to enhance the customer experience, and to create a competitive edge.

So what is a strong ROI? Great question and one that is hotly debated in franchise circles.  My research indicates that a strong ROI of around 30% means that there is a solid return to pay down loans, pay the ongoing costs of the business and provide a return to the business owner.

So, when it comes to predicting franchise success, this metric is crucial. It’s not just a number on a spreadsheet; it’s a reflection of the franchise’s ability to deliver value, meet the needs of its customers, and drive sustainable growth.

6. Staff are Stayers: Low Turnover of Franchise Management and Support Staff

Staff retention – it’s a hot topic in the business world. And for good reason. The cost of high turnover can be astronomical, particularly in the era of ”quiet quitting” and nearly full-employment. But in the franchise world, it’s even more critical.

Low turnover of franchise management and support staff is a sign of a strong, healthy franchise. It signals that the franchise has strong leadership, a positive work environment, and a culture that values and supports its staff.

But here’s the hidden cost of high turnover – it’s not just about the time and money spent on recruitment and training. It’s about the loss of knowledge, experience, and relationships. It’s about the disruption to the business, the impact on customer service, and the damage to the brand.

So, it’s not just about keeping the staff happy; it’s about building a strong, stable foundation that can support growth and success.

7. Multiples: The Multiples When Selling the Franchise are Solid

Resale value – it’s a metric that’s often overlooked and one in which most franchisors do not consider.  However, it’s a critical indicator of franchise success. When the multiples (that is, value of the business as defined by a multiple of it’s earnings) when selling the franchise are growing over time, it’s a clear sign that the franchise is not just valuable, but that it’s becoming more valuable over time. 

But it’s not just about the financial return. It’s about the brand’s strength, reputation, and desirability. These all influence the value of a brand and the ability of a franchisee to sell at a profit.  This in-turn influences  the franchise’s ability to attract new franchisees, to drive growth, and to create a competitive edge.

Ultimately, it’s not just about the numbers; it’s about the franchise’s ability to create value, build a strong brand, and drive sustainable growth over time.

The Road to Success

The franchise world can be a rollercoaster ride. Some days you’re on top of the world, and others, you might be scratching your head, wondering what the heck you got yourself into. But that’s the beauty of it, isn’t it? The highs, the lows, the challenges, and the triumphs.

We hope with these metrics, you’ll be able to see where you’re shining and where you could use a little polish.

But here’s the thing – it’s not just about the metrics. It’s about you. It’s about your passion, your drive, and your unwavering belief in your franchise. You’ve got the guts to take risks, the smarts to make informed decisions, and the heart to keep pushing forward, no matter what.

So, as you continue on this journey, remember this – you’ve got what it takes. Now go and make it happen.


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