Introduction > Module One > Module Two > Module Three > Module Four > Module Five > Module Six

Getting Started


How to navigate this online short course

It’s recommended to complete each module before moving onto the next, and to complete each module in order.

Below is a list of the features included in each of the modules.

Learning Outcomes

This is the section you are now in and provides an overview of how the unit and web site are organised. It also provides participants with a suggested learning strategy to use when working through the unit content.

Content Video

Each module contains a video presentation. This presentation contains the key information for the module. You will need to understand this information in order to complete the Learning Activities and Module Self Assessment Quiz.

Learning Activities

A list of activities is included in each module, to help apply the information covered in the video presentation to a practical situation. The activities are designed to assist you to apply the information for greater understanding, and will assist you with running a business and/or assessing a business opportunity and are generally tasks you would usually complete as part of these processes.

Self Assessment Quiz

At the end of each module is a self assessment quiz to test your understanding of the content delivered in that module. You will need to complete all videos, readings and activities in order to complete the quiz. Upon successful completion of the quiz (with a score of 85% or higher) you will receive a Certificate of Completion and be able to advance to the next module.

Resources

This section also provides you with access to a several online resources that will help you complete the assessment tasks for this module.

Who do I contact?

If you are unsure who to contact about a particular issue or question relating to an eClass module contact franchising@griffith.edu.au

Module Overview


Module One: Preparing Budgets and Cash Flow Forecasts

(Duration: 43 mins plus activities)

This module covers the following topics:

  • What is cash flow?
  • Causes of cash flow problems;
  • Managing cash flow;
  • Fixed versus variable costs;
  • Understanding pricing & margin issues;
  • Sales mix forecasting;
  • Anticipating expenses; and
  • Forecasting cash flows.

Doc2 - Franchise Business Management Essentials Module One: Preparing Budgets and Cash Flow Forecasts

Ideas - Franchise Business Management Essentials Module One: Self assessment quiz


Module Two: Managing Staff and Supply Chains

(Duration: 52 mins plus activities)

This module covers the following topics:

  • To employ or outsource?
  • Analysing job needs;
  • Understanding the total cost of staff;
  • Cash flow implications of hiring;
  • Basic recruitment tips;
  • Supply chains as value delivery systems;
  • Legal issues in supply arrangements.

Doc2 - Franchise Business Management Essentials Module Two: Managing Staff and Supply Chains

Ideas - Franchise Business Management Essentials Module Two: Self assessment quiz


Module Three: Introduction to Small Business and Franchise Marketing

(Duration: 1 hr 25 mins plus activities)

This module covers the following topics:

  • Four P’s of marketing;
  • Marketing in a franchise system;
  • What is a franchise marketing fund?
  • Typical marketing fund costs;
  • Marketing funds and the Franchising Code of Conduct; and
  • Local area marketing requirements.

Doc2 - Franchise Business Management Essentials Module Three: Introduction to Small Business and Franchise Marketing

Ideas - Franchise Business Management Essentials Module Three: Self assessment quiz


Module Four: Managing Growth and Identifying Opportunities

(Duration: 44 mins plus activities)

This module covers the following topics:

  • Improving bottom line performance;
  • Enhancing management capabilities;
  • Growing within the franchise;
  • Multiple-unit franchising; and
  • Reviewing business and legal structures.

Doc2 - Franchise Business Management Essentials Module Four: Managing Growth and Identifying Opportunities

Ideas - Franchise Business Management Essentials Module Four: Self assessment quiz


Module Five: Franchise Conflict Causes and Conflict Resolutions

(Duration: 31 mins plus activities)

This module covers the following topics:

  • Key findings of conflict research;
  • What happens when conflict occurs;
  • What is a breach notice;
  • What is a notice of dispute;
  • What happens at a mediation; and
  • Minimising future potential for conflict.

Doc2 - Franchise Business Management Essentials Module Five: Franchise Conflict Causes and Conflict Resolutions

Ideas - Franchise Business Management Essentials Module Five: Self assessment quiz


Module Six: Profiting when exiting your business

(Duration: 36 mins plus activities)

This module covers the following topics:

  • Four dimensions of business exit;
  • Preparing a business for sale;
  • Business valuation methods;
  • Preparing an Information Memorandum;
  • Involving the franchisor; and
  • Post sale obligations.

Doc2 - Franchise Business Management Essentials Module Six: Profiting when exiting your business

Ideas - Franchise Business Management Essentials Module Six: Self assessment quiz


Frequently Asked Questions

How to approach each module

How long will it take to complete each module?
The modules vary in length, although you should be able to work through the content of each module within an hour. Some of the learning activities may require you to speak to people, such as advisers or a franchisor, as well as complete tasks, so may take longer.Who do I contact if I have any issues while completing this eClass series?
If you encounter any issues while completing any of the eClass modules please contact the Centre.

How long do I have to complete this eClass series?
You have 12 months from the subscription date to complete the modules, and can review the content as many times as you like within that time frame.

You may need to contact your franchisor to confirm the subscription date if you are access these modules as part of an unlimited user package.

What happens if I forget my password to access the modules?
If you forget your password to access the modules, simply email the Centre on franchising@griffith.edu.au and we will re-issue your password.

Do I need to purchase any textbooks?
All study materials for each module are provided online. Some modules contain excerpts from books, and while the sections required to complete the module are provided, you may wish to purchase the complete book for additional learning.

Have a question not included here?
If you have any questions not answered by the list above email franchising@griffith.edu.au and we will respond to you shortly.

  • Start by reviewing the overview and learning outcomes for the module. This will give you a good idea of the information to be covered.
  • Next review the module video. This video contains a lot of information about the module topics, and you will need to review the video in order to complete the Learning Activities and the Self Assessment Quiz.
  • Once you’ve reviewed the video, it’s time to complete the Learning Activities for that module. The learning activities are practical tasks, designed to help you apply the information gained from the video and often are tasks you should complete as part of your due diligence when planning to buy or start a business.
  • The self assessment quiz follows the learning activities. These short, multiple choice quizzes are designed to help you assess how well you’ve understood the content of the module. To pass the quiz you need to obtain a score of 85% or higher. Once you’ve successfully completed the quiz you can download a Certificate of Completion for that module. If you don’t achieve a score of 85% or higher it’s recommended you review the module again to ensure you gain a good understanding of the information provided in this eClass series.
  • At the end of each module a list of resources is also given, to provide additional learning aids, assist with completing the learning activities and links to further information and franchising support services. These resources may also help you complete the module self assessment quiz.

Support

If you have any questions relating to this eClass series on any of the modules, please don’t hesitate to contact the Centre at franchising@griffith.edu.au.


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