Introduction > Module One > Module Two > Module Three > Module Four > Module Five > Module Six
Duration: 31 mins plus activities
OverviewThis module covers the following topics:
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Learning OutcomesOn completion of this module, you will understand common causes of conflict in franchise relationships, and how franchisee and franchisor attitudes toward these causes can differ. You will also learn about the dispute resolution provisions of the Franchising Code of Conduct, and ways to reduce the potential for conflict to occur. |
Franchise Conflict Causes and Resolutions
Review Franchise Conflict and Resolutions video below. Download the video transcript (PDF 250KB).
Module Five Learning Activities
Activity One:
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Q&A interview with Assistant Franchising Mediation Adviser Bianca Keys from the Office of the Franchising Mediation Adviser
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Activity Two:
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Activity Three:
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Activity Four:
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Self Assessment Quiz
Test your knowledge of this module with this assessment quiz. To successfully complete this module and obtain a Certificate of Completion you need to get a score of 85% or better.
- If you don’t wish to test your knowledge, you can proceed directly to Module Six: Planning to Exit a Business.
Franchise Conflict Resolution Resources
- Part 4 of the Franchising Code of Conduct (PDF 226KB)
- Franchising Australia 2010 Report section on franchise conflict (PDF 800KB).
- Causes of Conflict and Causes of Disputes
- Office of the Franchising Mediation Adviser Website
- Breach Notice Template (available from the Office of the Franchising Mediation Adviser website)
- Example of Breach notice
- Towards Conflict Resolution Australian Survey research report