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Duration: 52 mins plus activities

Overview

This module covers the following topics:

To employ or outsource?
Analysing job needs;
Understanding the total cost of staff;
Cash flow implications of hiring;
Basic recruitment tips;
Supply chains as value delivery systems;
Legal issues in supply arrangements.

Learning Outcomes

On completion of this module, you will have a better understanding of how to assess your employment needs, and how to define, structure and evaluate jobs to ensure best fit with your organisational needs and outcomes. You will also learn how to assess your business’ supply requirements, and understand how your business and its supply chain work together to create value for the end customer.

Managing Staff and Supply Chains

Review the Managing Staff and Supply Chains video. A transcript of the Managing Staff and Supply Chains video is available here (PDF 67KB).

Module Two Learning Activities

Activity One:

You’ve heard in this module how important it is when employing staff to think clearly about the needs of your business and the skills you require. To do this, you first need to do a job analysis and then write a job description. Using these templates undertake a job analysis (PDF 49KB) and job description (PDF 12KB) for a role in your business. You can view a sample employment process here (PDF 30KB). You also need to consider the costs of staff (PDF 34KB), as well as familiarise yourself with the industry awards via the Fair Work Australia website.

Activity Two:

Review Q & A with The Coffee Club Multiple-Unit Franchisee, Barry Lane. A transcript of the Q&A is available here ( PDF 66KB).

Activity Three:

Name the top 4 suppliers for your main product or service that you would consider if you were starting your business from scratch today?

Activity Four:

What things would you assess – aside from price – to determine which supplier to use? What value transformation is created by your sale of this product or service?

Self Assessment Quiz

Test your knowledge of this module with this assessment quiz. To successfully complete this module and obtain a Certificate of Completion you need to get a score of 85% or better.

If you don’t wish to test your knowledge, you can proceed directly to Module Three: Introduction to Small Business and Franchise Marketing.

Franchise Business Management Essentials Module Two: Managing Staff and Supply Chains